We’re excited to introduce three new features in our HelpDesk that will make managing support cases even easier and more efficient.

💬 1. Automated Responses with ChatGPT

As a HelpDesk customer, you can now use ChatGPT to automatically generate responses to inquiries. Instead of manually copying and pasting text or creating your own prompts, you can use pre-set response texts with just one click. The entire case, along with your prompt, is sent to OpenAI, and the response is automatically integrated into your case.

✅ 2. ToDo Lists for Structured Problem Solving

Another highlight is the ability to create ToDo lists within support cases. These lists help you structure all the necessary steps to resolve an issue clearly. The number of open and completed tasks is displayed directly in the case view. Once all tasks are checked off, you can set a workflow trigger to perform various actions, such as automatically closing the case.

📝 3. Formatted Description Text for Clear Overviews

Lastly, our cases now support formatted description text using Markdown. This allows for a clear and comprehensive overview of the case context and requirements. You can even create cases without a message but with a detailed description text. The description text is prominently displayed at the top of the case.

These new features are available now and are designed to enhance your support processes. We’re excited to see how you’ll use these tools to make your daily work even more efficient.

💡 We’d love to hear your feedback! Let us know how you like the new features and if there are any other improvements you’d like to see. Your feedback helps us continuously optimize our HelpDesk to better meet your needs.