eSagu HelpDesk - works for many, costs only a fraction of a staff position
Our billing model
Simple, Transparent & Fair -
Only pay for what you really use
In contrast to flat-rate billing models, which collect even if they are hardly used, we have opted for the - from our point of view - fairest and most partnership-based form of remuneration: remuneration according to use. This means: Only if you are successful with eSagu HelpDesk, we will be too.
Smart response templates, automatic translation, Kanban board, sentiment detection, and AI integration—our help desk system will revolutionize your customer support. You can find a complete overview of features on our product page.
The intelligent HelpDesk for customer service
Professional tools for automated and efficient support management
We deliberately avoid tiered feature packages (e.g., Basic/Pro). All features are included in the price.
IMAP & SMTP
Connect your own email servers directly for complete control over email management.
HelpDesk Email Addresses
Simple email setup without technical configuration – we provide and manage the email address for you.
Smart Reply Templates
Manage templates with advanced placeholders and variables for dynamic, flexible content.
Automatic Translation
Answer foreign language inquiries automatically – for international support without extra effort.
Kanban Board
Visual representation of your workflows for better overview and more efficient case tracking.
Calendar View
Keep track of deadlines with flexible calendar view based on custom date fields.
Efficient Case Management
To-do lists, emoji reactions and ChatGPT summarization for better team communication and overview.
Answers with AI
AI-powered generation of individual, personalized responses to common customer inquiries.
Flexible Email Integration
IMAP/SMTP integration or individual HelpDesk email address for seamless support management.
Bulk Editing
Adjust a few or hundreds of tickets simultaneously, without CSV files, with just a few clicks.
Sentiment Detection
Algorithms recognize tone and sentiment – to identify urgent inquiries faster.
Address Book
Store email addresses and contact information for quick access and personalized responses.
Meta Information
All relevant information at a glance for faster case processing and better preparation.
Automated Workflows
Templates and automations for faster handling of similar inquiries and issues.
Modern Ticketing System
Smart, powerful and uncomplicated – the modern ticketing system for efficient support.
Custom Fields
Create fields for text, numbers, dates or selection options – for flexible case management.
CSV Import
Import tracking data and contact information easily via CSV.
Scheduler
Automate workflows with flexible time and filter options.
Custom Dashboard
All important data at a glance.
REST API with OpenAPI 3
Modern API integration for seamless integration into your existing software and systems.
Mobile Support
Responsive design with full functionality on smartphones and tablets.
PWA App
Progressive Web App for native app experience. (On iOS & Android)
Dark and Light Mode
Support for dark and light design to ensure comfortable use at all times.
Two-Factor Authentication
2FA via authenticator app or phishing-resistant devices like WebAuthn/YubiKey.
Model Context Protocol (MCP)
Create and manage support tickets directly from AI chats like ChatGPT.Learn more on our product page.
HelpDesk Pricelist
3 Month
Contract duration
£ 49.95
monthly base fee
- incl. one agent, two message templates, one store (Amazon & eBay)
- £ 24.95 Per further agent
- £ 24.95 Per additional shop
- £ 1.99 For each additional message template
- £ 24.95 Automatic responses depending on business hours
- £ 20.0 per 1.000.000 translated characters²
Start your free trial now!
6 Month
Contract duration
£ 39.95
monthly base fee
- incl. one agent, two message templates, one store (Amazon & eBay)
- £ 19.95 Per further agent
- £ 19.95 Per additional shop
- £ 1.49 For each additional message template
- £ 19.95 Automatic responses depending on business hours
- £ 20.0 per 1.000.000 translated characters²
Start your free trial now!
12 Month
Contract duration
£ 29.95
monthly base fee
- incl. one agent, two message templates, one store (Amazon & eBay)
- £ 14.95 Per further agent
- £ 14.95 Per additional shop
- £ 0.99 For each additional message template
- £ 14.95 Automatic responses depending on business hours
- £ 20.0 per 1.000.000 translated characters²
Start your free trial now!
24 Month
Contract duration
£ 19.95
monthly base fee
- incl. one agent, two message templates, one store (Amazon & eBay)
- £ 9.95 Per further agent
- £ 9.95 Per additional shop
- £ 0.49 For each additional message template
- £ 9.95 Automatic responses depending on business hours
- £ 20.0 per 1.000.000 translated characters²
Start your free trial now!
¹ Price list for the eSagu HelpDesk software, effective 1. February 2021. Prices excluding VAT.
² We pass the cost of the service provider here 1:1 without any surcharge.
Compensation examples
Tiny shop "The one man army"
Example for a 3-month contract period
Monthly base fee: £ 49.95
Additional message template: 3 x £ 1.99
300,000 Translated characters: £ 6.00
= £ 61.92
Small shop
Example for a 6-month contract period
Monthly base fee: £ 39.95
Additional agent: 1 x £ 19.95
Additional message template: 3 x £ 1.49
600,000 Translated characters: £ 12.00
= £ 76.37
Medium sized shop
Example for a 12-month contract period
Monthly base fee: £ 29.95
Additional agent: 3 x £ 14.95
Additional message template: 5 x £ 0.99
Advanced automatic responses: £ 14.95
900,000 Translated characters: £ 18.00
= £ 112.70
Large shop
Example for a 24-month contract period
Monthly base fee: £ 19.95
Additional agent: 5 x £ 9.95
Additional message template: 10 x £ 0.49
Additional shop: £ 9.95
Advanced automatic responses: £ 9.95
1,200,000 Translated characters: £ 24.00
= £ 118.50