Kanban Board
Track support requests with clarity and control
Use the Kanban board to visually manage your support processes. Unlike the traditional email-style list view, the Kanban interface gives you a clear, structured overview of all requests – sorted by status and progress.
It’s the ideal way to ensure no case is overlooked, and your team stays organized and efficient.
What is the Kanban board?
The Kanban board is an alternative view in the HelpDesk that allows you to organize cases visually. Each column represents a status (e.g., New, In Progress, Done), and each ticket is shown as a card that can be moved between stages.
This helps teams track tasks more intuitively and identify bottlenecks at a glance.
Your benefits with the Kanban board
- Better visual clarity – Instantly understand the state of all support cases
- Drag & drop workflow – Easily update the status of any case
- Custom statuses supported – Adapt the board to fit your internal process
- Works in real time – Live updates for all team members
- Perfect for teams – Everyone sees who is handling what
How it works
- Switch to Kanban view with one click
- See all tickets as cards across customizable status columns
- Move cases between stages by drag & drop
- Track progress visually and prioritize efficiently