Efficient Case Management and Collaboration
Stay organized and communicate clearly – even in complex support cases
Optimize your support workflows with a HelpDesk built for clarity and teamwork. The structured case view puts the most important information right where you need it – above the message history. You immediately see the context, the current status, and what needs to be done.
What makes case management in the HelpDesk so efficient?
Each case includes:
- A clear case description that summarizes the issue at a glance
- An integrated to-do list for tracking internal action items
- Emoji reactions (👍 etc.) to simplify quick team communication
- ChatGPT-powered summaries for long or escalated cases
This makes collaboration easy – even when multiple agents are involved or the conversation history gets long.
Your benefits
- Instant overview – Case descriptions are always visible
- Task-oriented structure – Work through to-dos directly within the case
- Better teamwork – React quickly, without sending full replies
- Stay on top of complex cases – Use AI summaries to reduce cognitive load
- Built-in escalation support – Helps manage and resolve demanding situations efficiently
How it works
- Open a case and view the structured overview at the top
- Track tasks with the to-do list
- React with emojis to align quickly as a team
- Use AI summaries when needed for long or complex threads