Detects the Mood of Your Customers
Prioritize support based on tone and urgency
Not all messages are equal. With mood detection, the HelpDesk automatically analyzes the tone and emotional state of incoming messages. This allows you to spot potential escalations early, prioritize sensitive cases, and act before a negative review lands.
What is mood detection?
Our system evaluates the tone of voice, sentiment, and language used in each message to detect whether a contact is:
- Frustrated or angry
- Neutral or factual
- Positive or satisfied
This insight helps your team respond with the right level of empathy, speed, and attention.
Your benefits
- Proactive support – Identify and address negative experiences early
- Smarter prioritization – Focus on cases that need immediate action
- Better team awareness – Mood is visible directly in the case overview
- Fewer negative ratings – React before issues escalate
- Improved customer relationships – With more sensitive communication
How it works
- Message is received and analyzed automatically
- Mood is shown as an icon or label in the case overview
- You prioritize and respond accordingly