Automatic Translation

Effortless international support – no language skills required

Don’t let language become a bottleneck in your customer service. With automatic translation, your team can respond to foreign-language inquiries as easily as in your native language – seamlessly and professionally.

What is automatic translation?

The HelpDesk detects the language of incoming messages and automatically translates them into your preferred language. When replying, your response is automatically translated back into the customer's language – all with a single click.

This allows you to deliver multilingual support without needing multilingual staff.

Your benefits with automatic translation

  • Respond to international customers with confidence
  • Automatic detection and translation of incoming and outgoing messages
  • Support more markets without hiring native speakers
  • Professional tone across languages using DeepL-quality translations
  • Fully integrated – works with templates, rules, and workflows

How it works

  1. Incoming message is detected and translated
  2. You reply in your own language
  3. The reply is translated and sent automatically
  4. Full transparency – see both original and translated content at all times